Return & Exchange Policy

At Al-Ya’four, we are committed to providing our customers with a secure and confident shopping experience. We offer returns and exchanges in accordance with the following terms and conditions:

1/ If you receive a product that is incorrect, damaged, or defective, you may return it without any return fees.

2/ Return or exchange requests must be submitted within 7 days maximum from the date of receiving the product. The following conditions apply:

  • Products must be in perfect condition

  • Unopened and unused

  • Returned in their original packaging and original condition

  • Product codes or serial numbers must be intact and undamaged

  • Any complimentary gifts received with the order must be returned in their original condition when requesting a return or exchange

3/ In case of a return, and after receiving and inspecting the product to ensure compliance with the policy:

  • If the payment method was Cash on Delivery, the refunded amount will be credited to the customer’s store wallet for future purchases

  • If the payment was made via credit card, Mada, or SADAD, the refund will be processed to the same payment method used. Refund timing may vary depending on the issuing bank

4/ Loyalty points are non-refundable for orders paid partially or fully using points. Only the amount paid through available payment methods will be refunded.

5/ Returns or exchanges are not accepted for:

  • Used products

  • Blended products and fragrance oils

  • Oud oil and incense oud

  • Products that are unsealed or not secured with safety seals

This is to maintain health and public safety standards.

6/ The customer bears all shipping costs associated with returns or exchanges.
If the return request is made for a reason not related to a defect or error, and the product is in perfect condition and matches the order, the customer will be charged a fixed return shipping fee of 25 SAR.

7/ Return or exchange requests must be submitted through Customer Service at:
+966554394930